Delivery Policy

This Delivery Policy applies to all supply, dispatch, and delivery activities conducted by Global Envirotronics (hereinafter referred to as "the Company", "we", "us", or "Global Envirotronics") for all products, systems, spare parts, and consumables supplied to clients in India and internationally.

This policy covers the supply of the following product categories:

• CAAQMS — Continuous Ambient Air Quality Monitoring Stations
• CEMS — Continuous Emission Monitoring Systems
• Online VOC / TVOC Monitors (ATEX Certified)
• SPM / Stack Dust Analysers (Laser & Triboelectric)
• Fixed Gas Detectors (ATEX Certified) — All Gas Types
• OCEMS — Online Continuous Effluent / Water Quality Monitoring Systems
• Automatic Weather Monitoring Stations
• Industrial Real-Time LED Display Boards
• Machine Vision Inspection & Measurement Systems
• ATE / Automated Test Benches & Custom Automation Systems
• Servo Voltage Stabilizers & Isolation Transformers
• Customised Power Supplies & Digital Variac Units
• Electronics Components (ICs, Relays, Connectors — all makes)
• CAAQMS Consumables: Filter Tape Rolls (Metone, Thermo Fisher, FPI)
• Spare Parts and Repair Kits for Environmental Analysers

All orders with Global Envirotronics are processed through a structured B2B procurement workflow to ensure the correct instruments, specifications, and compliance configurations are delivered to your site.

Delivery timelines vary by product category, customisation requirements, import lead times, and destination. The following are our standard delivery timelines under normal conditions. All timelines are from the date of confirmed PO and advance payment receipt.

Global Envirotronics delivers to all states and union territories across India. We operate from our registered office in Urapakkam, Chennai, Tamil Nadu, and utilise trusted logistics partners for nationwide delivery.

Global Envirotronics holds a valid Import-Export License (DGFT) and is registered for international trade. We regularly supply environmental monitoring instruments to clients in the Middle East and other international markets.

The following terms apply to all international orders:

• All export shipments are dispatched under valid Export Documentation (Commercial Invoice, Packing List, Certificate of Origin, and MSDS where applicable)
• Shipments comply with DGFT Export-Import regulations and all applicable international trade laws
• ATEX documentation and CE certificates are supplied with applicable instruments (VOC monitors, gas detectors)
• Insurance is strongly recommended for all international shipments — quoted separately
• Incoterms (EXW, FOB, CIF, DAP) as agreed in the purchase order / contract

For systems requiring on-site installation and commissioning (CAAQMS, CEMS, VOC monitors, OCEMS, weather stations, LED display boards, and vision systems), delivery and installation are managed as part of a structured project schedule.

All instruments and systems dispatched by Global Envirotronics are packaged to withstand the rigours of road, rail, and air freight transit across Indian conditions — including vibration, humidity, and temperature extremes.

• All instruments are packed in original manufacturer packaging with appropriate internal cushioning and anti-static protection where required
• Fragile analytical instruments (gas analysers, optical sensors) are double-boxed with foam inserts, clearly labelled "FRAGILE" and "THIS WAY UP"
• Calibrated instruments are secured in calibration-safe positioning to prevent sensor damage during transit
• All accessories, cables, manuals, calibration certificates, and documentation are packed and itemised on a packing slip inside the box
• Custom-built systems (CAAQMS stations, CEMS cabinets, vision systems) are crated in timber/plywood crates with internal foam bracing
• Filter tape rolls and consumables are sealed in moisture-proof packaging to preserve integrity during transit
• Electronic component orders are packed with ESD (Electrostatic Discharge) protection materials as standard
• Every shipment includes a Delivery Note / Packing List for verification on receipt

Upon receipt of any delivery from Global Envirotronics, we strongly recommend that the authorised representative of the client performs the following inspection before signing the delivery receipt / POD (Proof of Delivery):

• Check outer packaging — inspect for visible transit damage, dents, tears, or moisture ingress before accepting the consignment
• Count all packages — verify the number of boxes, crates, or pallets matches the Delivery Note / Packing List
• Open and inspect contents — cross-check instruments and accessories against the Packing List
• Check for physical damage — inspect instruments for any visible damage to enclosures, displays, probes, or fittings
• Verify model and serial numbers — confirm that delivered instruments match the Purchase Order specifications
• Check included documents — confirm calibration certificates, manuals, ATEX certificates, and warranty cards are included

Global Envirotronics makes every effort to meet committed delivery timelines. However, certain circumstances beyond our reasonable control may cause delays. We will proactively communicate any anticipated delay and provide revised timelines at the earliest opportunity.

Circumstances that may cause delivery delays include:

• Import and customs clearance delays for internationally sourced instruments
• Extended manufacturing lead times at OEM / manufacturer due to global supply chain disruptions
• Logistics disruptions — road closures, strikes, natural disasters, extreme weather
• Delays in component availability for custom-built systems (power supplies, ATE, vision systems)
• Regulatory or export certification processing delays (ATEX, CE documentation)
• Government-declared public holidays, bandhs, or emergency restrictions
• Client site not ready for delivery or installation as per agreed readiness checklist
• Incomplete or delayed advance payment by client
• Changes to order specifications requested by client after PO confirmation

Despite our robust packaging standards, transit damage can occasionally occur. If instruments are found to be damaged upon delivery, the following process applies:

Order cancellations must be communicated in writing (email or letter) to Global Envirotronics. The following cancellation terms apply depending on the stage of order processing at the time of cancellation request:

We understand that CAAQMS and CEMS systems cannot have extended downtime — especially where CPCB/SPCB data upload continuity is critical. Global Envirotronics maintains stock of the most commonly required consumables and spare parts for priority dispatch.

• Filter Tape Rolls (Metone BAM 1020, Thermo Fisher, FPI) — typically dispatched within 2–3 working days from Chennai
• Gast Pump Repair Kits (AH850A, AK521, AK473, AK524) — typically dispatched within 2–5 working days
• PID Replacement Lamps for VOC monitors — 1–2 weeks (subject to availability)
• Gas Sensor Replacements for fixed gas detectors — 2–4 weeks (varies by gas type)
• Repeat orders for the same part can be fast-tracked — contact us with your previous PO or invoice reference

For clients with Annual Maintenance Contracts (AMC) or those requiring service visits, the following response and scheduling terms apply:

For any queries related to delivery timelines, shipment status, installation scheduling, damage claims, or cancellations — please contact us through any of the following channels. Our team responds within 2 working hours during business hours.